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Contact Us Today!

At Planet POS, we’re here to help you every step of the way. Whether you’re interested in learning more about our services, need assistance with your existing systems, or have any questions, our team is ready to assist you.

Have Any Question?

Frequently Asked Questions

IS OUR LICENSE(S) TRANSFERABLE IF I SOLD MY BUSINESS?

No, Licenses are not transferable, But you can get FREE software by becoming an Aldelo Pay customer. Call our team for details at (916) 410-1222.

HOW DO I OBTAIN THE LATEST VERSIONS OF THE SOFTWARE THAT I HAVE LICENSED?

As long as your installed location has valid technical support coverage, our latest software minor updates are available for download via our secured software distribution website. For more details, please contact our sales or support group anytime.

HOW DO I OBTAIN TECHNICAL ASSISTANCE?

Technical assistance is simple to obtain from Aldelo’s technical support call center. Just call us at (916) 410-1222 and one of our support engineers will be happy to assist.

WHAT TYPE OF SUPPORT SERVICES DOES YOUR TECHNICAL GROUP PROVIDE?

Planet POS technical support group can provide live technical assistance for issue resolutions via telephone, email and remote access. Our engineers can also provide additional value added services such as remote training, remote installation and menu programming services.

WHAT ARE THE HOURS OF OPERATION FOR YOUR TECHNICAL SUPPORT CALL CENTER?

Our technical support call center is located here in California and we are open 24/7. We are ready to provide any services relating to our software products. (Call Center may be closed on select holidays observed by the company)

CAN ANY LICENSED CUSTOMER REQUEST TECHNICAL SUPPORT SERVICES?

All licensed customers receive 30 days of 24/7 free support services when their location is initially setup. Thereafter, licensed customers can acquire an annual support agreement or request services on per incident basis.

WHAT IF I NEED ONSITE TECHNICAL ASSISTANCE?

Planet POS has over 400 independent channel partners in various territories and regions. Your installation dealer might be your first source of contact when inquiring for onsite services.

HOW CAN I ASK MORE ABOUT TECHNICAL SUPPORT RELATED QUESTIONS?

If you have more technical support related questions, simply call us at (916) 410-1222

Upgrade Your Business with Our

Cutting-Edge POS Solutions!

Schedule a demo today and discover how our cutting-edge POS solution can transform and revolutionize your business operations. Don’t miss the chance to streamline your workflow and elevate customer satisfaction—book your demo now!

Contact Us Today!

Call or send us an email or fill-up the form below and we’ll get back to you as soon as possible.

Call Us: 916-410-1222

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