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The Latest Insights on POS Solutions and Technology

Explore expert insights, tips, and trends on POS systems, business technology, and digital solutions. Discover how to streamline operations, boost efficiency, and grow your business with the right tools and strategies.

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services that go beyond just point-of-sale systems

Our Latest Blog

Setting Up a POS System: Simplicity at Its Best

Thinking about upgrading your business with a POS system? It’s easier than you think! From plug-and-play hardware to seamless software setup, find out how simple it is to get your POS system up and ru... ...more

Aldelo Express

October 09, 2024•2 min read

Setting Up a POS System: Simplicity at Its Best

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Upgrade Your Business with Our

Cutting-Edge POS Solutions!

Schedule a demo today and discover how our cutting-edge POS solution can transform and revolutionize your business operations. Don’t miss the chance to streamline your workflow and elevate customer satisfaction—book your demo now!

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Have Any Question?

Frequently Asked Questions

IS OUR LICENSE(S) TRANSFERABLE IF I SOLD MY BUSINESS?

No, Licenses are not transferable, But you can get FREE software by becoming an Aldelo Pay customer. Call our team for details at (916) 410-1222.

HOW DO I OBTAIN THE LATEST VERSIONS OF THE SOFTWARE THAT I HAVE LICENSED?

As long as your installed location has valid technical support coverage, our latest software minor updates are available for download via our secured software distribution website. For more details, please contact our sales or support group anytime.

HOW DO I OBTAIN TECHNICAL ASSISTANCE?

Technical assistance is simple to obtain from Aldelo’s technical support call center. Just call us at (916) 410-1222 and one of our support engineers will be happy to assist.

WHAT TYPE OF SUPPORT SERVICES DOES YOUR TECHNICAL GROUP PROVIDE?

Planet POS technical support group can provide live technical assistance for issue resolutions via telephone, email and remote access. Our engineers can also provide additional value added services such as remote training, remote installation and menu programming services.

WHAT ARE THE HOURS OF OPERATION FOR YOUR TECHNICAL SUPPORT CALL CENTER?

Our technical support call center is located here in California and we are open 24/7. We are ready to provide any services relating to our software products. (Call Center may be closed on select holidays observed by the company)

CAN ANY LICENSED CUSTOMER REQUEST TECHNICAL SUPPORT SERVICES?

All licensed customers receive 30 days of 24/7 free support services when their location is initially setup. Thereafter, licensed customers can acquire an annual support agreement or request services on per incident basis.

WHAT IF I NEED ONSITE TECHNICAL ASSISTANCE?

Planet POS has over 400 independent channel partners in various territories and regions. Your installation dealer might be your first source of contact when inquiring for onsite services.